In a bold move to promote transparency and improve service delivery, the Oyo State Road Traffic Management Authority (OYRTMA) has unveiled an Online Public Complaint Channel designed to allow citizens to report misconduct, provide feedback, and suggest improvements on the activities of its personnel.
The new platform, accessible via https://complaint.oyrtma.com, enables the public to submit complaints either anonymously or with their identities disclosed—ensuring user confidentiality and ease of use.
According to a statement made available to the media in Ibadan, the Executive Chairman of OYRTMA, Major Adekoya Adesagba (rtd), said the initiative reinforces the agency’s commitment to transparency, accountability, and effective service delivery.
“This platform empowers the public to hold OYRTMA personnel accountable while providing us with valuable feedback to enhance our operations,” Adesagba said. “Every complaint will be treated with urgency and confidentiality.”
Key features of the complaint channel include; reporting of misconduct by OYRTMA officials; submissions of reports from the public or OYRTMA officers; option to file reports anonymously or with identity; a secure and user-friendly interface.
The agency urged all residents, motorists, and stakeholders to embrace the new initiative to foster a more professional and efficient traffic management system across Oyo State.
Oyo State ICT
August 9, 2025
